Privacy Policy

Last updated: November, 25. 2025

This Privacy Policy describes how and why STARPERY (“we,” “us,” or “our”) collects, uses, and shares (“processes”) your personal information when you visit https://www.starpery.com/ (the “Site”) or engage with us in any way, including purchases, customer service, sales, or marketing activities (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use our Site or Services.

If you have any questions, please contact us at info@starpery.com.

1. Information We Collect

(A) Personal Information You Provide

When you make a purchase or attempt to make a purchase through our Site, we collect information including:

  • Name
  • Billing address & shipping address
  • Email address
  • Phone number
  • Order details and custom product configurations
  • Payment information (e.g., PayPal account or other payment details)

We refer to this as Order Information.

We may also collect additional information when you contact our customer service, subscribe to newsletters, create an account, or participate in marketing activities.

(B) Automatically-Collected Information (Device Information)

When you visit the Site, we automatically collect information about your device, including:

  • IP address
  • Browser type
  • Time zone
  • Cookies stored on your device
  • Pages or products viewed
  • Referring websites or search terms
  • Site interaction data (clicks, scrolls, duration, etc.)

We collect Device Information using:

  • Cookies
  • Log files
  • Web beacons, tags, and pixels

(C) Minors

Our Site and products are not intended for individuals under the age of 18, and we do not knowingly collect data from minors.

2. How We Use Your Personal Information

We process your Personal Information to:

  • Order Fulfillment
  • Process payments
  • Prepare and ship orders
  • Provide invoices and order confirmations
  • Handle after-sales service and warranty communication
  • Customer Support
  • Respond to inquiries
  • Provide order updates
  • Manage your account (if registered)
  • Fraud Prevention
  • Screen orders for fraud or security risks (especially via your IP address)
  • Marketing & Communications

When aligned with your preferences, we may use your information to:

  • Send product updates
  • Provide promotional offers
  • Display targeted advertising
  • Service Improvement

We use device analytics to:

  • Improve Site performance
  • Analyze how customers browse and use the Site
  • Measure marketing and advertising effectiveness

3. How We Share Your Information

We share your Personal Information with trusted third parties in the following situations:

(A) Service Providers

Examples include:

(B) Legal Requirements

We may share information to comply with:

  • Applicable laws
  • Official investigations
  • Subpoenas or court orders
  • Fraud prevention or protection of our rights
  • We never sell your personal information.

4. Targeted Advertising

We may use your Personal Information to provide interest-based advertising through third parties.

Opt-out links:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Digital Advertising Alliance: http://optout.aboutads.info/

5. Do Not Track Signals

Our Site does not alter data collection practices when a Do Not Track (DNT) signal is detected.

6. Your Rights (EU/EEA Users)

If you are a European resident, you have the right to:

  • Access personal data we hold about you
  • Request correction or updates
  • Request deletion (subject to system limitations below)

Your data cannot be deleted if:

  • You have past or current order history
  • You have an active or past subscription
  • A GDPR deletion process is still pending

We process your information:

  • To fulfill contracts (e.g., your purchase)
  • For legitimate business interests
  • Your data may be transferred outside the EU, including to the U.S. and China, where our manufacturing and support operations are located.

7. Data Retention

We retain Order Information and account-related data for our business records and legal requirements.

Due to system limitations, we may be unable to delete order-related data even if requested.

8. Cookies

We use cookies and similar technologies to:

  • Improve website performance
  • Authenticate users
  • Analyze trends
  • Remember your preferences

Users may disable cookies via browser settings. More info: http://www.allaboutcookies.org

9. Data Security

We implement reasonable technical and organizational protections to secure your data.

However, no online transmission or storage system is 100% secure.

Please only access our Site via secure networks.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect:

  • Legal requirements
  • Operational changes
  • System updates

Updated versions will be posted on this page with a new “Last updated” date.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact us. Email: info@starpery.com