Shipping Information

At Starpery, we focus on fast delivery, safe handling, and complete privacy protection. Below is everything you need to know about our shipping and delivery process.

1. Shipping Policy Overview

We offer worldwide shipping. All packages are securely packed in plain, unmarked boxes to ensure privacy and product safety.

Every doll is custom-made (except in-stock items), carefully inspected, and securely packaged before shipment.

2. Shipping Destinations

We ship to most countries in North America, Europe, and Asia.

We do not ship to Islamic countries, including but not limited to:

Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq, etc.

If you are unsure whether your region is eligible for shipping, please contact our customer service: info@starpery.com

3. Production & Processing Time

All dolls (except in-stock items) are custom-made.

Production time includes:

⚠ Processing time may be slightly longer during peak seasons (Christmas, Chinese New Year, etc.).

4. Shipping Methods & Estimated Delivery Times

We work with reliable freight forwarders and use trusted global carriers to ensure safe and efficient delivery.

Under our default DDP shipping terms, the delivery methods and typical timelines are:

Under DDP terms, final delivery is usually completed by FedEx / UPS / DHL, except for a few regions such as Australia and New Zealand which use special lines.

If you need a specific shipping method, please contact us in advance: info@starpery.com

⚠ Actual delivery time may vary due to customs clearance, weather, or local courier conditions.

5. Tracking Information

Once your order ships, we will provide a tracking number.

Important Notice (For DDP Shipments)

For DDP parcels shipped from China: Tracking updates will only appear after the package arrives in the destination country and is scanned by the local carrier (UPS / FedEx / DHL).

Before that, the tracking page may show: “Label Created”, No updates…

This is completely normal.

You can check the status anytime on our Order Tracking page.

6. Shipping Costs

Most countries/regions qualify for Free Worldwide Shipping (DDP – Tax Included).

Some remote areas may require an additional surcharge.

If applicable, we will inform you before processing your order.

7. Customs & Duties

We use DDP (Delivered Duty Paid) shipping for most destinations.

Under the DDP terms, all international shipping, import customs clearance, duties, and VAT are fully covered by us. You won’t need to pay any additional fees—simply wait for your package to arrive at your door.

This ensures your order is delivered in the safest, most transparent, and most hassle-free way possible.

Due to import regulations in certain regions, we are unable to offer DDP (tax-included delivery) service in those areas.

If your shipping address is not covered, we will provide alternative safe and reliable shipping options.

For more information, feel free to contact us: info@starpery.com

8. Packaging & Privacy Protection

To protect your privacy, all items are shipped in:

• Cardboard boxes no any mark about sex doll
• No product names or brand labels
• Reinforced internal foam and protective structure
• Fully discreet and secure packaging

Your privacy is our top priority.

9. Failed Delivery & Address Issues

Please make sure your shipping address is accurate and complete.

Additional fees may apply if:

The address is incorrect and the parcel is returned

Delivery attempts fail multiple times

The package is refused by the customer

Reshipping fees will apply if the parcel needs to be sent again.

10. Shipping Damage Policy

If your item arrives damaged:

• Contact us within 24–48 hours
• Provide clear photos or videos

We will offer a solution based on the severity of the issue, such as:

• Replacement parts
• Partial refund
• Reproduction or full replacement
• (Depending on the situation and after-sales policy)

11. Lost Packages

If the carrier confirms the package is lost, we will:

• Reship the order for free
• Provide a full refund

Lost package claims must follow the carrier’s official investigation process.

12. Uncontrollable Delays

Certain factors may cause delivery delays, including:

• Severe weather
• Customs inspections
• Peak logistics seasons
• Local courier issues

Although these factors are outside our control, we will assist you throughout the process.

13. Contact Us

If you have any shipping-related questions:

Email: info@starpery.com

Working Hours: Monday–Saturday, 9:00–18:00 (UTC+8)

14. FAQ (Frequently Asked Questions)

Q1: Why is my tracking not updating?

For DDP shipments, tracking will only update after arrival in the destination country. This is normal.

Q2: Can I change my shipping address after placing an order?

Yes — as long as shipping has not started. Please contact us as soon as possible.

Q3: Is the packaging discreet?

Yes. Our boxes are no any mark about sex doll, branding, or product names.

Q4: Do I need to pay any taxes when receiving the package?

No for DDP (tax-included) orders. Yes for non-DDP regions (customer pays import tax).

Note:

Please do not file a chargeback with your payment provider and do not return the package directly.

If you wish to cancel your order or request a return, please contact us first via email so we can assist you with the correct process.

The shipping address printed on the package is not a valid return address.