Order Change/Cancellation/Return

Order processing will begin within 24 hours after receiving your order, which means your order can only be cancelled within 24 hours of submission.
And once your doll starts production in our factory, it cannot be cancelled unless there is an important reason.

Within 24 Hours

Full Refund

After 24 Hours

Charge a certain amount of cancellation fee

Silicone: 1500usd, TPE: 1000usd


Note: Orders with custom options added will not be cancelled/refunded.

When submitting your order, please ensure that the shipping information you provide is correct. 


All our dolls are formally inspected before leaving the factory. If your sex doll is defective upon receipt and has not been used in any way, contact us to get the reasonable solution. 

If the defect of the doll is man-made damage, we will not be able to replace or refund you. Sex dolls are not indestructible, so you need to take good care of your dolls during use and movement. Please remember to take an unboxing video when you receive the doll.

Your satisfaction is important to us. If you have any problem with your order, please contact us, we will do our best to solve the problem for you in time.